Results for "contact center

Companies using contact centers in the top 5 industries
Companies using contact centers and the top 5 industries | News
Contact centers have become an essential piece of equipment for thousands of companies around the world. Despite the digital transformation and the arrival of new communication channels, the telephone is still the most direct and human resource when it comes to solving problems or making quick decisions. One call...
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call center analyst
What is a call center analyst and why is he/she key to contact center success? | News
Within the contact center ecosystem, one of the most strategic profiles is that of the call center analyst. Although often overlooked compared to the visible role of the telephone advisor, this professional is responsible for interpreting and translating operational data into high-impact decisions. From tracking metrics to the development of...
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