News

Risk quantification and analysis for effective decision making | News
Risk quantification is one of the most important analyses in any size company. When we talk about risk, we often make the mistake of thinking only of financial losses or regulatory compliance problems, but the reality is that risk is much broader than that, because it can be a...
Risk quantification
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call center analyst
What is a call center analyst and why is he/she key to contact center success? | News
Within the contact center ecosystem, one of the most strategic profiles is that of the call center analyst. Although often overlooked compared to the visible role of the telephone advisor, this professional is responsible for interpreting and translating operational data into high-impact decisions. From tracking metrics to the development of...
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embedding
embedding
Embedding: the key tool for analyzing human language | Enigmia, IA, News
It is crucial for a company to have the necessary resources to analyze language in a digital era such as the one we are living in. No one should be satisfied with analyzing language in a superficial and distant way, since every comment or mention can have a considerable impact on corporate reputation. It is necessary to know how to understand and analyze...
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Artificial intelligence in institutional relations
How Artificial Intelligence is revolutionizing institutional relations and corporate reputation | News
Institutional relationship management with artificial intelligence is undergoing a profound and driven transformation. The techniques of the past have become outdated where the focus was exclusively on contact agendas, press releases or formal meetings. Today, organizations must navigate a hyper-connected, changing and information-saturated environment, where every move, every word and every action is a...
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Call Center KPIs to improve decision making and customer experience | News
Many people talk about metrics, reports, dashboards. But not everyone understands the real role KPIs play in a call center. They are not just there to fill out reports or to keep an eye on the team. They are the language that translates performance into decisions, and decisions into concrete results. A well-defined KPI connects operational...
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Online Reputation Management: What it is, why it matters and how to know if you're at risk
Online Reputation Management: What it is, why it matters and how to know if you're at risk | News
Without a doubt, the way others perceive your brand online carries more weight than ever. It's not just about what you post, but what others say about you. Google reviews, social media comments, blog posts, even a simple tweet with bad intentions can trigger...
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Best Artificial Intelligence Software
Best Artificial Intelligence Software | News
2025 will be the year when artificial intelligence consolidates its role as a key part of business strategy. Companies integrating emerging technologies are taking the lead, outperforming their competition through smarter processes, data-driven decisions and large-scale automation. In this new landscape, artificial intelligence software is...
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social listening with artificial intelligence or AI
How to apply social listening of your brand in the age of Artificial Intelligence | News
Brands no longer have absolute control over what is said about them. Today, the conversation is fragmented, spontaneous and often in real time. And if a brand doesn't listen, it simply doesn't exist in that conversation. But listening no longer means counting mentions or measuring likes. Listening, in this new...
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Behavioral prediction with Machine Learning: how to anticipate the customer
Machine Learning in customer behavior prediction | News
Anticipate. That's the new verb leading the most competitive strategies in the market. In an environment where every click counts and every customer can leave with the competition with a single gesture, predicting their behavior has become more than an advantage: it is an operational necessity. This is where Machine Learning comes into play, the...
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people-based measurement
People-based measurement: towards a new way of understanding audiences | News
In the era of personalization and data, people-based measurement emerges as a necessary evolution from traditional audience analysis methods. This approach focuses not only on the volume of interactions or impacts, but also on who is behind the data, how they act and why they take...
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